Privacy Policy

Last updated: 26/11/2025
Mzanzi Tech (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This policy explains what data we collect, how we use it, how we keep it safe, and your rights under the Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect the following types of information when you browse or shop on our website:

1.1 Personal Information

• Name and surname

• Email address

• Phone number

• Billing and delivery address

• Company details (if applicable)

1.2 Order & Payment Information

• Items purchased

• Order history

• Payment details (processed through secure third-party payment gateways — we never store card details)

1.3 Technical Information

• IP address

• Browser type

• Device type

• Pages viewed

• Cookies and tracking data

1.4 Communication

• Messages sent to us via email, WhatsApp, forms, or live chat

• Support queries

2. How We Use Your Information

We use your information to:

• Process and deliver orders

• Communicate about orders, updates, or support

• Improve our website and user experience

• Detect and prevent fraud

• Send marketing (only if you opted in)

• Comply with legal and accounting requirements

3. Sharing Your Information

We only share your information with trusted third parties when necessary:

• Couriers (delivery purposes)

• Payment gateways (e.g., PayFast, PayFlex, Yoco, etc.)

• Hosting providers

• Analytics tools (e.g., Google Analytics)

• Service providers who assist in operating our website

We never sell your personal information.

4. Cookies

We use cookies to:

• Improve site functionality

• Track analytics

• Save your browsing preferences

• Enable easier checkout

You can disable cookies in your browser, but parts of the site may not work properly.

5. Data Security

We take data protection seriously and use:

• SSL encryption

• Secure hosting

• Access controls

• Regular software updates

While we do our best, no method of online transmission is 100% foolproof.

6. Your Rights (POPIA)

You may:

• Request access to your personal information

• Ask us to update or correct your details

• Request deletion (where applicable)

• Opt out of marketing at any time

• Lodge a complaint with the Information Regulator

To exercise your rights: support@mzanzi.tech

7. Data Retention

We keep your data only for as long as necessary:

• Orders & invoices: required by law

• Account information: for your active account

• Marketing: until you unsubscribe

• Cookies: until they expire or are cleared

8. Third-Party Links

Our website may include links to external websites. We’re not responsible for their content or privacy practices.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated date.